How do I create an account?
If you are an ACCA member you will already have an account, therefore please log in using your membership number and use the ‘forgotten password’ prompt if required.
If you are not an ACCA member please go to the event webpage that you would like to attend and scroll to the bottom of the page. Here, you can select the ‘Register for an Account’ button and complete the form. Please note that any fields with a red asterisk are compulsory.
Once completed you will receive an email which you have registered with confirming registration and username.
How do I log in to my account?
Select the red ‘Login’ button and add your username and password when prompted.
I can’t remember my username/password
If you are an ACCA member this would be your membership number
If you are not an ACCA member, your username will be stated within the registration confirmation email that you have received.
If you are unsure please select the ‘forgotten username/password' prompt on the log in page.
How do I make changes to my account?
To update your account/member information you will need to be logged in.
Once logged in, navigate to the ‘Account’ menu and then from the drop down list select ‘My Account’
Please note that as this is linked to your MyACCA account, you will not be able to amend the following information:
Please contact the Connect Team on +44 (0)141 582 2000 for assistance with these changes.
How do I download my attendance certificate? (if applicable)
If the course you are attending provides attendance certificates, these will be available within the ‘My Account' section of your profile. To access your attendance certificate, please login into your account, and follow the steps below:
If someone else has booked your place for you on an event, the certificate will be stored within their account and you will not have access to download this within your own account and you should contact them directly.
What if my name is incorrect on my attendance certificate?
The name on your attendance certificate matches the name on your MyACCA account. Please ensure the name on your MyACCA account is correct in order for this to be reflected on your certificate.
Course bookings & payment
*Please note that you will need to be logged in to be able to book an event or course.
The instructions below assume you are already logged in.
How do I book a course?
Have a discount code to use? (also referred to as promo code or coupon code)
Discount code not working? (also referred to as promo code or coupon code)
If the discount code you have entered is not applied, please check:
How long do I have access to the course for?
At point of purchase, the course expiry date will be outlined in the course description. This is usually one year but please refer to individual courses for the most accurate information. Please note that a promotional discount code expiry date is not the date the course expires.
How do I view a course I have purchased?
All courses which you have purchased can be viewed as follows:
Event bookings & payment
*Please note that you will need to be logged in to be able to book an event.
How do I book an event?
Can I book on behalf of other people?
Yes. When you are selecting your delegate during the booking process you will be able to choose from three tabs:
How can I make a group booking? (E.g. for dinner events)
This option will not be available for all events. If it isn’t please refer to the guidance on booking on behalf of other people using the help section.
How can I pay for my event?
Standard payment is via credit card online through Barclay's Smart Pay.
How do I pay by invoice for ACCA events and training?
Invoicing is only available at the discretion of the Events Management Team
Please use the contact details at the bottom to enquire about Invoice Payments
I haven’t received/can’t find my booking confirmation.
Please log in to your account and make sure the booking is no longer in your basket. If it is, please complete the booking process.
If your basket is empty then please contact the relevant events booking team (details at the bottom of the page) who will be able to check your account.
Cancellations, transfers and refunds
I need to cancel my booking, can I have a refund?
Refunds are dependent on the timing or circumstances surrounding the cancellation; please see following terms and conditions.
ACCA UK Terms and Conditions
Can I send my colleague in my place as I cannot now attend?
If you can no longer attend an event, ACCA will accept substitute delegates without administration charges at any time subject to receipt of substitute delegate details and, where applicable, immediate payment of any additional fees due. All notifications of substitutions are required in writing.
ACCA UK Events Team Contact Information
Continuous Learning Team
Sectors & Communities Team:
For online CPD courses and certificates, please visit ACCA Learning https://learning.accaglobal.com/ilp/pages/internal-dashboard.jsf?menuId=1107&locale=en-GB&showbundlekeys=false#/?dashboardId=7
For all other enquiries please contact ACCA Connect
If you have issues with payments for any other ACCA services outside of this events booking system (i.e. subscriptions via myACCA), please refer to our troubleshooting guide