Account/Membership Information

How do I create an account?

If you are an ACCA member you will already have an account, therefore please log in using your membership number and use the ‘forgotten password’ prompt if required.

If you are not an ACCA member please go to the event webpage that you would like to attend and scroll to the bottom of the page. Here, you can select the ‘Register for an Account’ button and complete the form. Please note that any fields with a red asterisk are compulsory.

Once completed you will receive an email which you have registered with confirming registration and username.

How do I log in to my account?

Select the red ‘Login’ button and add your username and password when prompted.

I can’t remember my username/password

If you are an ACCA member this would be your membership number

If you are not an ACCA member, your username will be stated within the registration confirmation email that you have received.

If you are unsure please select the ‘forgotten username/password' prompt on the log in page.

How do I make changes to my account?

To update your account/member information you will need to be logged in.

Once logged in, navigate to the ‘Account’ menu and then from the drop down list select ‘My Account’

Please note that as this is linked to your MyACCA account, you will not be able to amend the following information:

• Title
• First name
• Last name

Please contact the Connect Team on +44 (0)141 582 2000 for assistance with these changes.

How do I download my attendance certificate? (if applicable)

If the course you are attending provides attendance certificates, these will be available within the ‘My Account' section of your profile. To access your attendance certificate, please login into your account, and follow the steps below:

1. select Account
2. select My Account
3. select Print which shows below My Certificates

If someone else has booked your place for you on an event, the certificate will be stored within their account and you will not have access to download this within your own account and you should contact them directly. 

What if my name is incorrect on my attendance certificate?

The name on your attendance certificate matches the name on your MyACCA account. Please ensure the name on your MyACCA account is correct in order for this to be reflected on your certificate.

Course bookings & payment

*Please note that you will need to be logged in to be able to book an event or course.

The instructions below assume you are already logged in.

How do I book a course?

1. Once in the course page, click the option you wish to purchase – ACCA Member rate or Non Member rate (if applicable)
2. Click the Add to Basket button at the bottom right of the page
3. If you have finished shopping, click the Checkout button. If not, click the Continue Shopping button
4. Please agree to the data protection statement if you are happy with it, and click the Save and Continue button
5. You will be directed to the Payment screen where you will need to input your card details and apply any discount codes or vouchers if applicable
6. Once you have completed this page, and clicked the Save and Continue button you can purchase the course.

Have a discount code to use? (also referred to as promo code or coupon code)

1. Navigate to the payment screen
2. Enter the discount code provided in the box indicated (under the Promo and Discount Codes section)
3. Click the Apply the Promo/Discount Code button, and the discount will be applied.

Discount code not working? (also referred to as promo code or coupon code)

If the discount code you have entered is not applied, please check:

• that the code has been entered correctly
• that the code has not reached the expiry date advertised at point of promotion
• that you have entered it in the correct box (in the Promo and Discount Codes section).

How long do I have access to the course for?

At point of purchase, the course expiry date will be outlined in the course description. This is usually one year but please refer to individual courses for the most accurate information. Please note that a promotional discount code expiry date is not the date the course expires.

How do I view a course I have purchased?

All courses which you have purchased can be viewed as follows:

1. select Account
2. select My Account
3. select My Active Courses

Event bookings & payment

*Please note that you will need to be logged in to be able to book an event.

How do I book an event?

1. Select your event from the event listing.
2. On the event page, scroll down to the bottom of the page. (If you are not already logged in you will need to do so, as prompted).
3. Select the person you would like to book on to the event. Please note, you must wait for the page to refresh before taking any further action.
4. Identify any dietary or access restrictions (this will remain on your record for future bookings). Select the ‘Add to basket’ button.
5. A pop-up box will appear providing you with two options – book more (add more events to your basket) or to ‘Go to checkout’ to proceed to payment.

Can I book on behalf of other people?

Yes. When you are selecting your delegate during the booking process you will be able to choose from three tabs:

• Select existing delegate (select delegate already associated with your account, please note that the page will refresh once you have selected your delegate).
• Search registered users (you will need to know 2 of the following pieces of information – membership number, email address or delegate surname).
• Add new delegates (if a user’s email address is already registered then you won’t be able to add them as a new delegate and will need to use the search registered users tab).

How can I make a group booking? (E.g. for dinner events)

1. Once logged in, select your chosen event.
2. Select the Group/company button and select how many places you require.
3. Select the ‘Add to basket’ button, then ‘checkout’ and proceed to payment pages.

This option will not be available for all events. If it isn’t please refer to the guidance on booking on behalf of other people using the help section.

How can I pay for my event?

Standard payment is via credit card online through Barclay's Smart Pay.

How do I pay by invoice for ACCA events and training?

Invoicing is only available at the discretion of the Events Management Team

Please use the contact details at the bottom to enquire about Invoice Payments

I haven’t received/can’t find my booking confirmation.

Please log in to your account and make sure the booking is no longer in your basket. If it is, please complete the booking process.

If your basket is empty then please contact the relevant events booking team (details at the bottom of the page) who will be able to check your account.

Cancellations, transfers and refunds

I need to cancel my booking, can I have a refund?

Refunds are dependent on the timing or circumstances surrounding the cancellation; please see following terms and conditions.

ACCA UK Terms and Conditions

Can I send my colleague in my place as I cannot now attend?

If you can no longer attend an event, ACCA will accept substitute delegates without administration charges at any time subject to receipt of substitute delegate details and, where applicable, immediate payment of any additional fees due. All notifications of substitutions are required in writing.

ACCA UK Events Team Contact Information

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