We all deal with difficult people at work. Whether it is argumentative colleagues, demanding managers or staff who are challenging to manage. How can you help to keep the peace?
Emotional Intelligence skills are increasingly important in the modern workplace, and the ability to manage difficult situations is a skill which is highly valued by employers. Taking a mediation mindset can help you deal effectively with issues of conflict and avoid being ‘caught in the middle’.
This event will give you an overview of some practical techniques you can use to help defuse situations of conflict. You will leave this event better able to manage your boss, staff and colleagues.
Andrew Boyd – Mediation and conflict resolution advisor, Scottish Centre for Conflict Resolution
Andrew is a mediator and has worked with young people and their families for the Cyrenians Mediation & Support Service in Edinburgh. Andrew has also worked in community mediation, landlord/tenant mediation, workplace mediation and in the small claims court at Glasgow Sheriff Court. Following completion of an LLB in Law, Andrew completed his MSc in Mediation and Conflict Resolution at Strathclyde University. In his role with SCCR, Andrew inputs his conflict resolution experience to the SCCR resources and events, and also delivers training throughout Scotland to young people, parents/carers and professionals.
2 CPD Units
1 hour of learning = 1 unit of CPD.
ACCA members can use this learning to meet their CPD requirements provided it is relevant to their career. If the event contributes to general knowledge and skills, it should be recorded as non-verifiable CPD. If the learning can be applied in the workplace, it will contribute to verifiable CPD.
This event is produced on behalf of the ACCA Edinburgh and East of Scotland network.
If you have any queries regarding this event please contact us on:
+44 (0)207 059 5572
This screen shows you the details for the selected product.
Click the "Add to Cart" button to add this product to your shopping cart. You can enter a quantity larger then 1 to add multiples of this product to your shopping cart.
If the product is full you will see a "Wait List" button. Click this button if you would like to be notified if/when capacity is added. If capacity is increased we will email you. Upon receipt of the increased capacity notification, registration will be on a first-come, first-served basis.
If the product is not ready for purchase you will see a "Notify Me" button. You can click this button if you would like to be notified when this product is ready for purchase.
Some products can only be purchased through our partner. In this case you will see an "External Register" button. Click this button to purchase through our partner's website.