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 Event Details
Product
Title:Business Process Improvement
Ref:PC12IDBPI
Supplier:CAET
Category:Course
Product Type:Professional Courses
Product Group:Corporate Sector

 Available Dates
Courses Available
Available Events


 Event Outline
Course Outline
BUSINESS PROCESS IMPROVEMENT
Pressure to improve both customer service and profitability mean organisations must focus on delivering what the customer really values in cost-effective ways. This course offers a handson introduction to designing, improving and managing business processes.

KEY FEATURES
• interactive and hands-on approach
• a business game and case studies
• process mapping exercises
• ensuring processes add real customer value
• challenging the status quo
• making process management stick in your organisation.

LECTURER
Peter Hill FCMA MIMC
Client operations director, Bellis-Jones Hill Group

Document

Document

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