FREE EVENT - Managing Difficult People
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Managing Difficult People
-The importance of recognising different personality types
-How to clear measures and performance standards to coach performance
-Learn how to diffuse conflict through others using language
-Managing and maintaining emotional control during the conversation
-Effectively plan for challenging events and people
An international trainer specialising in speaking about engagement, organisational culture and inspiring leadership. He is a Master Trainer with Carnegie University who has worked in training and development since 2001.
Qualifying for Dale Carnegie in 2001 he became their youngest trainer in the organisation worldwide, a business of around 4000 people. Now 10 years on he is known for having a very dynamic and passionate communication style.
In the last 12 months Chris has spoken at events in Malaysia, China, Spain, France, Sweden, Denmark, UK and Italy.
The Business School
University of Gloucestershire
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