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 Event Detail
Event
Event Title:Dealing with Difficult Situations
Event Ref:PC13MPDDWDS/2313
Product Group:All Sectors Event
Event Type:Seminar
Region:London
Town:London
Location:ACCA Headquarters
Start Date:05-Jun-2013
End Date:05-Jun-2013
Start Time:14:00
End Time:17:30
Classes
NameStart DateEnd Date
Dealing with Difficult Situations05-Jun-201305-Jun-2013


 Outline
Course Outline
SEMINAR F –
DEALING WITH DIFFICULT SITUATIONS

This practical seminar will improve delegates’ ability to pre-empt conflict by recognising early warning signs, and to tackle difficult situations and conversations with confidence.

WHAT WILL I GET OUT OF IT?
• a renewed understanding of what you find difficult and why
• awareness of the impact of your personal style and what to do about it
• a range of approaches to address difficult situations
• techniques to deal with persistent or entrenched problems.

KEY FEATURES
• sources of conflict at work - understanding what is most difficult for you
• self-diagnosis – personal traps, blind spots and habits
• conflict resolution strategies
• preparing for and handling difficult conversations
• interpersonal behaviours in conflict - dos and don’ts.

LECTURER
Ingle Dawson BA ACA
Director, IDG Limited

 Prices
Price Details
ItemSupplierPriceVATTotal
Dealing with Difficult SituationsCAET£190.00£0.00£190.00
Total £190.00£0.00£190.00

Document

Document

Registration name - CERTIFIED ACCOUNTANTS EDUCATIONAL TRUST - Registered office - 29 LINCOLN'S INN FIELDS, LONDON, WC2A 3EE - Registered Charity Number.313219 - © 2010 ACCA